

Lacked technical resources to manage Oracle Critical Patch Updates
Inability to provide 24x7x365 support coverage
In-house resources were restricted by administrative tasks, limiting time to focus on business initiatives
Monitoring: 24x7x365 monitoring and support of critical Oracle databases
CPU Patching: Quarterly CPU patching for Oracle Windows Bundle spanning 25 servers
Reboots: Automated monthly Windows Server reboots
Document Platform: A document management platform to store environment information in a centralized location
Health Checks: Health checks conducted annually to optimize performance and ensure a healthier database environment
Cleanup: Automated the cleanup of alert, audit, log, and trace files
Server stability and up-time improved
Automated monthly reboot process spanning 25 servers, saving extensive hours of work a month and money
Documented server environment led to a reduction in downtime and mitigated risk
Erickson’s resources are able to focus on initiatives that increase growth and innovation

