G&G Outfitters Case Study: SQL Server & SSRS Support

No dedicated in-house DBA, raising concerns about application availability and uptime

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24x7 SQL Server monitoring and maintenance

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Robust system backups

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Creating and modifying SSRS reports

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Predictable, optimized system performance

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100% uptime and high availability for essential applications

24x7x365 Monitoring: Database and server monitoring (CPU, disk space, SMTP checks, alerts)

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Performance Metrics: Tracking of Page Life Expectancy, Lock Time, and more

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Maintenance: Automated SQL Agent data-cleansing jobs, index scripts, and replication management

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Backup & Recovery: Backups meeting RPO/RTO targets, data restoration, and a Dev/Test environment

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Best Practices: Ongoing SQL Server education

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Unified Reporting: Multiple data sources in one structure, integrated with G&G's proprietary dashboard and third-party apps

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Timed Subscriptions: SSRS report subscriptions managed through Report Manager

30 SSRS reports generated and modified within 7 months

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Consistent, predictable uptime and high availability for essential applications

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Improved database productivity, with jobs running correctly and indexes updated

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New reports replaced and improved old applications

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Deeper team understanding of third-party application data architecture

Comprehensive expertise in SQL Server, SSRS reporting, and more

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A cost-effective alternative to hiring an in-house team member

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A dedicated point of contact with in-depth knowledge of G&G's needs

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Consistent professional service with high responsiveness